Automobile Rental Back Office Platform – Movinrent

September 6, 2023 by Giovanni Panasiti

Automobile Rental Back Office Platform

 

The Problem

Our client, a reputable automobile rental company, was struggling with the management of their day-to-day operations. The challenges they faced included:

  1. Difficulty in tracking automobile availability.
  2. Time-consuming manual processes for check-in and check-out of automobiles.
  3. Disjointed management of orders, customer contacts, and personnel.
  4. Inability to generate real-time reports leading to inefficiencies and missed opportunities.

The client desired a unified solution to streamline their operations, improve customer experience, and increase overall productivity.

 

Our Solution

We proposed the development of a comprehensive Back Office Platform tailored to the needs of the automobile rental business. Our solution was built using Ruby on Rails for the backend, leveraged an SQL database for data storage, and incorporated modern JavaScript frameworks for a reactive frontend. Key Features:

  1. Order Management – Seamless process to book, amend, or cancel orders with real-time availability checks.
  2. Automobile Check-in and Check-out – Digital system to allow employees to check automobiles in and out, automatically updating the system. This includes capturing essential details, e.g., mileage, fuel level, any damages, and customer details.
  3. Customer and Contact Management – Efficient management of customer details, past rental history, preferences, and feedback. Integrated communication tools to ensure seamless communication.
  4. Personnel Management – Dashboard for HR tasks like scheduling, tracking employee performance, and training needs.
  5. Real-time Reporting – Dashboards and reports to visualize key metrics such as automobile utilization rates, revenue generation, and customer feedback.
  6. Responsive Frontend – Leveraging JavaScript, the user interface is intuitive, making it easy for employees to use and ensuring they can access it across devices.

 

 

Outcome

Post-implementation of the Back Office Platform, our client witnessed:

  • A 40% reduction in manual administrative tasks, leading to significant time and cost savings.
  • Improved customer satisfaction due to faster check-in and check-out processes.
  • Enhanced decision-making capabilities due to real-time reporting.

The scalable nature of the solution also means that as the client’s business grows, the platform will grow with them, ensuring sustained efficiency and profitability.